Solution developed in partnership with TIM to integrate the wireless world with the corporate world
CLIENT
TIM
TIM
AREA
Telecommunications
PROBLEM
Enable TIM's enterprise customers to adopt the wireless world faster, more quickly and with complete security through the use of a software platform that integrates with their enterprise systems.
SOLUTION
Visionnaire idealized and developed, together with TIM, the Wireless Manager, which is a secure software platform that enables the integration of the wireless world of mobile phones with the interconnected world of corporate systems.
RESULTS
With the Wireless Manager, it was possible for TIM to offer its corporate customers a solution that was easily integrated with the software systems that customers were already used to. In addition, corporate cell phone customers were more easily and quickly adopted for mobile devices, as adoption by individuals at the operator was steadily growing, but adoptions by corporate customers did not follow the same velocity. With the Wireless Manager, it was also possible to increase the speed and the number of customers who adopted a wireless solution in the corporate world.
TECHNOLOGY
The platform was developed in Java, with access via application servers. All administration is done via web (HTML, CSS, JavaScript technologies), and data can be stored in any database, since a database isolation layer (persistence layer) has been developed.
One of the key modules of the solution is the Access Control and Security Service (ACSS) as it is a prerequisite for operation in the corporate environment. For the security solution Visionnaire used Visiononire Charon, which is an implementation of Access Control, Security and Single Sign-On developed by the company.
Detailed problem:
In the early years of the wireless revolution in Brazil, there was the problem of mobile operators presenting solutions to their corporate customers who enjoyed the convenience and speed that the wireless world brought. It was in this context that the Wireless Manager project was born, a project conceived by Visionnaire and executed in partnership with TIM.
The solution allowed TIM's business customers to control the most varied functions of their corporate systems, but in the mobile phone. Some examples of integrations and controls that have been possible with the Wireless Manager include: integration with Corporate Management Systems (ERPs) and CRMs (Customer Relationship Managers), monitoring of real-time mobile indicators, entry and exit control in turnstile systems of large schools, integration with messages in mobile phones etc. The challenge was to develop a software platform that would allow the most varied solutions to be developed on that platform. It also allowed integrations and messages via SMS, TCP/IP and WAP.
Detailed solution:
Within the context of creating a platform that would serve as a basis for other systems to run on top of it, Visionnaire idealized and developed Wireless Manager, which is a platform developed in Java that integrates with the media of operators (mobile system operators).
Among the features of the platform were: integration with the concept of large accounts in the telephony world, SMS, TCP/IP and WAP support, security and access control, and the ability to manage the entire platform via the web. The Wireless Manager solution was offered by TIM to its corporate customers for many years until the recent smartphone revolution, when other forms of integration were possible, and the system was adapted.
