Home / Cases

Amitech - Email Infrastructure Support

• 30/10/2024
• | Managed Services

Visionnaire provided email infrastructure support for two domains, along with skilled labor support

Client
Amitech Tecnologia 

Area
Architecture 

Summarized Problem
Need for email infrastructure support for two domains, both from Amitech Tecnologia and Arte Maggiore. 

Summarized Solution
Visionnaire took charge of email server support services and labor support for the domains https://amitech.tech/ and https://www.artemaggiore.com.br/, using KingHost Email Hosting (also used for Visionnaire's own email service). The service included support for POP/SMTP/IMAP protocols, a website with Webmail, support for setting up emails on standard mobile apps, and support for configuring emails on standard desktop apps like Outlook or Thunderbird. Visionnaire also provided installation, configuration, migration, and on-demand technical support. 

Results
With Visionnaire's expertise, Amitech Tecnologia obtained the necessary email infrastructure support for two domains, both from Amitech Tecnologia and Arte Maggiore, including support for various protocols, a website with Webmail, and support for configuring emails on different platforms. With the on-demand technical support provided by Visionnaire, Amitech Tecnologia is supported for resolving any eventual mishaps. 

Technologies
Visionnaire has expertise in implementing, configuring, executing, and optimizing services on the Amazon Web Services (AWS) platform. We specialize in creating and maintaining VMs (Virtual Machines) and operating all Amazon cloud services efficiently. Especially, we have a differential in services focused on DevOps and CI/CD (Continuous Integration/Continuous Delivery). 

We are also specialized in Google Cloud, currently having several high-scale production deployments using Microvirtualization, Docker, Kubernetes, and Microservices Platform. We use GCP for our internal implementations. 

Moreover, Visionnaire is knowledgeable about and implements Microsoft systems since its foundation. We work with Windows systems and deploy virtual Linux servers also on Azure. We configure AD (Active Directory) and LDAP (Lightweight Directory Access Protocol) in the cloud and migrate your Local Network to a Cloud Network. 

We have Service Desk and HelpDesk tools for opening, monitoring, and following up support calls, aiming to keep our clients' systems always up and running. We work with Jira Service Desk and Zendesk and automations with Selenium, IFTTT, and Zapier. 

We work with multiple cloud solutions both in platform and storage (storage) in heterogeneous architectures. We implement private clouds and set up solutions in public clouds, obtaining a higher return on your company's cloud investments. 

We work with major global data centers and national data center companies and configure their systems in collocation or VPS (Virtual Private Server) format. We work with KingHost, Emmex, and Weblink as national partners. 

We work with Containers technology, Docker, and Kubernetes, allowing the virtualization of your systems in pre-configured environments that are put into production in record time. We use both Windows and Linux servers on any cloud platform.

Detailed Problem
Amitech offers architecture and planning services and specializes in high-precision LASER LIDAR 3D scanning technology. This technology is used for generating technical documentations, which produce point clouds, 3D modeling, plans, sections, profiles, views, elevations, and details for strategic decision-making. 

Amitech's need involved email infrastructure support encompassing the email domains of both Amitech and Arte Maggiore – Architecture and Restoration, which together form a partnership. 

Detailed Solution
Visionnaire took charge of email server support services and labor support for the domains https://amitech.tech/ and https://www.artemaggiore.com.br/. 

Visionnaire works with various email server options, such as KingHost Email Hosting (used for Visionnaire's own email service), Zoho Mail, Google Workspace, Rackspace Email Hosting, or Mailcheap. In this case, KingHost was used. 

Visionnaire's service included support for POP/SMTP/IMAP protocols, a website with Webmail, support for setting up emails on standard mobile apps, and support for configuring emails on standard desktop apps like Outlook or Thunderbird. 

Visionnaire also provided all the installation, configuration, and migration services of the aforementioned items, in addition to on-demand technical support. All servers and services were included in Visionnaire's own website monitoring systems, which aim to generate alerts in case of possible failures, acting proactively to keep servers up and running or reactivate them, if necessary, often without reaching end users and without the need for prior activation, since these are preventive monitoring. 

Visionnaire has extensive expertise not only in developing new systems but also in supporting, sustaining, maintaining, and evolving existing systems. We offer on-site and remote technical assistance, support in cloud environments, continuous system maintenance, problem correction, and progressive improvements. If requested, we can also develop new solutions through our software development team. 

These services are personalized according to each client's specific needs, taking into account the company's size, sector of activity, technological demands, and strategic objectives. By opting for Visionnaire's managed services, companies can count on a dedicated team of qualified professionals who take responsibility for managing and maintaining IT infrastructure, allowing clients to focus on their main activities without worrying about complex technical issues. 

Brochure
Case Brochure  

Presentation
Case Presentation